Cancellation, Withdrawal and Refund Policy
Effective: 7 October 2026
This policy covers purchases of Aether Bonds, provided by us (see Company information) and sold through Link (Sold through Link, LLC) as merchant of record. Contact support@aetherbonds.com. It supplements our Terms of Use and Subscription and Billing Terms.
Cancel a membership
- Billing: choose Cancel renewal.
- Cancel contracts here, no sign-in needed:
- choose ordinary or extraordinary cancellation, give your requested end date, and identify your contract by order reference or purchase email;
- press Cancel now;
- you get a timestamped confirmation to save and an email.
- Your Link account, or support@aetherbonds.com.
No reason, call or new purchase is required. Ordinary cancellation keeps your membership until the end of the period you've paid for and keeps your reading and sketch afterwards. We confirm the exact end date.
Withdrawal (EU/EEA, UK and Switzerland)
One-time reading and sketch. At checkout you ask us to deliver immediately and confirm you understand that you then lose the 14-day right of withdrawal. Our 7-day refund below still applies.
Membership. You may withdraw within 14 days of purchase, without giving a reason:
- use Withdraw from contract here (no sign-in): enter your name, your order reference or purchase email, and an email for confirmation, then press Confirm withdrawal;
- we send an acknowledgement with the date and time we received it — your withdrawal counts from that moment;
- if you identified the purchase only by email (not signed in and without the order reference), we also email a confirmation link to the address used for the purchase, to protect the account holder; if you can't access it, reply to the acknowledgement and we'll verify you another way;
- we refund everything you paid for the membership, in full, and end the membership, within 14 days of receiving your withdrawal.
Our refund windows (all customers)
| Charge | Refund |
|---|---|
| One-time reading | Full refund if requested within 7 days |
| Membership introductory charge | Full refund if requested within 7 days |
| First full monthly charge | Full refund if requested within 7 days |
| Later monthly charges | Not refundable for change of mind; errors, non-delivery and mandatory rights still apply |
- How the windows work: seven days means 168 hours from the charge, measured at the time we (or Link) receive your request. No reason, usage minimum or proof is required. Longer or additional legal rights where you live take precedence.
- How to ask: use Request a refund in Billing, email us, or ask Link. If you ask Link, we treat the request as covering the charges described below even if we learn of it later.
- Refunds and renewal:
- a refund of any membership charge also stops future renewal;
- if a renewal was charged after you asked, we refund that renewal too;
- if we can't tell when you asked Link, we refund every renewal charged after the refunded charge.
- Refunds and access:
- refunding the one-time reading or the introductory charge ends access to what was refunded (download it first if you wish);
- refunding a later monthly charge ends the ongoing benefits for that period but doesn't remove an earlier, separately paid reading.
Link returns refunds to your original payment method; your bank controls when they appear. We never deduct processing fees from a full refund.
Errors, unauthorized charges and delivery problems
Contact us about duplicate or incorrect charges, unauthorized payments, charges after a timely cancellation, or content that wasn't delivered or is materially defective. We correct, replace or refund as the circumstances and the law require; these rights aren't limited by the windows above. An interpretation that doesn't match an outcome isn't a defect in itself, because the product is a symbolic reflection, but our refund windows still apply.
Your other rights
This policy doesn't reduce any statutory right. You can contact your bank, Link, a consumer authority or a court at any time; contacting us first is welcome, not required. A transaction can't be refunded twice. We coordinate with Link so that a legitimate dispute is never obstructed.